COVID-19 – important information

How to get help and support on pension queries during the Coronavirus outbreak

Like other organisations, we’re following government advice regarding COVID-19, and are now working remotely. This means we can’t offer our normal telephone or postal service during this time. So please don’t call or send us any letters or forms by post. The employers inbox will still be monitored regularly and this is the best way to contact us. A member of the team will then be in touch using the most appropriate method.

We also expect that during these unprecedented times there’ll be extra pressure on our case work services and we will be focussing on helping those most in need. Please only get in touch with member queries where these are urgent issues. For example, we will not provide estimates on strain costs for restructuring/redundancies more than 12 months away or based on more than 2 scenarios. This will allow us to focus on assisting those most in need.

There are a number of planning tools available within Employer Self Service which can give you indicative values for different types of retirements and deferred benefits etc.

We’ve also updated our members site to reassure them that their pension savings aren’t affected by the falls in the stock markets and to update them on how best to get help and support on their pension.

Thank you for your understanding during these unique times.