COVID-19 – important information

Help and support on pension queries

We want to assure you that the employer services team is working as normal – albeit it from home. The best way to get help and support on pension queries is to use our website. Here you can access:

• Forms, booklets and guides for the LGPS and Fire Pension Schemes
• Planning tools for indicative values on different types of retirements and deferred benefits within Employer Self Service
• Details of planned training webinars

If you do need to contact us, please email the employer inbox and a member of the team will get in touch with you as quickly as possible.

Frequently asked questions

The Local Government Association (LGA) have some useful COVID-19 frequently asked questions and webinar on their website. You may need to watch the video on your personal device if your workplace doesn’t allow videos with sound.

If you have a more specific query where you can’t find the answer on our website, the LGA website, or you have a form you need to send us, please contact us securely at The employer’s inbox is monitored regularly and a member of the team will be in touch using the most appropriate method.