Signing up
If you registered with our previous service before 3 December 2025, or are joining us for the first time, you’ll need to create a new account.
How to create an online pension account
To get started, you’ll need your:
- surname
- National Insurance number
- date of birth
- personal email address
- mobile phone number
(If you live abroad, enter your number as + country dialling code and number with no spaces.)
Your email and mobile number will be stored securely in our system to ensure you get important updates on your pension.
If we already have your personal email address
Once you confirm your details, we’ll email you a link to continue setting up your account.
- The link is valid for 30 days.
- If you don’t receive the email, please check your spam or junk folder.
- If the link expires, you’ll need to start the process again.
The link will guide you through creating a password and verifying your mobile number to complete your registration.
If we don’t have your email address
You can still create an account using electronic identity verification (EIDV). This involves:
- taking a photo of your passport or driving licence
- capturing a live image of your face using your phone’s camera
If you’ve pensions in both Cambridgeshire and Northamptonshire, or can’t complete EIDV
Please email MyPension@westnorthants.gov.uk to request an activation link, including your:
- full name
- date of birth
- National Insurance number
- personal email address.
We’ll send a letter with an activation code to your home address:
- the code is valid for 30 days from your request date.
- if unused within 30 days, you’ll need to start again.
If you’ve recently moved, please update your address using our update form. If you’re currently paying in, also inform your employer—some update us electronically, and outdated records may overwrite your new address.
Once your account is set up, you can log in using your chosen email address and password. For added security, a one-time passcode will be sent to you from LGPSONLINE.
